FREQUENT QUESTIONS
FAQ's

We have several forms of payment. We use the most important and most used internationally. Most of our products are paid through an account of Paypal, Stripe, Apple Pay and Gogole Pay and any type of Credit or Debit Card.

Only in some products it can be done Bank Transfer, such as Diamond Level and for the Professional use of the School.

We also use these electronic platforms because they are very secure for transactions. So the customer does not have to worry about anything. Any questions please contact us.

Our platform is based on Euros €, but being an international electronic service, our payment methods accept any type of currency.

When you buy a product, you will see that our page shows the price in Euros, but you will pay in your local currency the equivalent in Euros and at the exchange rate of that day.

We recommend using our currency converter. Choose the corresponding currencies and the exchange rate will appear in relation to what the market indicates that day. This will give you an idea of ​​how much your account will be charged. Prices can vary, what is shown is an approximate, since the market is constantly changing and depends on many things. But still, the information you will see will make it easier for you to understand what you would pay in your own country.

It is important to follow the following steps, this will make access easy. It is important to choose an email that works and write the address well. The system requires a password that is NOT easy, since for your security and ours it is requested that it be so. If a strong password is not chosen, you will not be able to access or create the account.

If you have a discount coupon, when you are making the payment and registration, click on "Have a Coupon?" and there enter the coupon and the discount will be made immediately.

PROCESS:

1º.- Click on the button of the desired product. A page will open that will ask you to fill in your name, email and other information.
-There is a space that says “Coupon code“, This is where the code of the discount coupon that you have been given is added.

2º.- Fill in the corresponding data, make sure that the check mark is selected and active in the part: Terms and conditions.

3º.- Then choose the payment method. Either pay with Paypal or with Credit Card (Debit also).

–If you do not have a Paypal account, the next module explains how to create your Paypal account or use the "Paypal / Credit Card" option to use the Paypal Platform without having to have a Paypal account.

–You can choose the “Credit Card” option to use a debit or credit card.

4º.- When you fill in all the data, click the "Register" button.

5º.- If you have chosen "Credit Card" or "Paypal".

- Credit or Debit Card: If you have chosen this option, on the next page you have to enter the card details. It is important to fill out all, expiration date and CV code (3 numbers behind the card-next to the normal card numbers).

- Paypal: You will probably be taken to the Paypal page to be able to enter your Paypal account information or enter your credit card information on its platform. It is important to fill in all the data to move on to the next steps.

6º.- It is important to enter a valid email address (Email) and a strong password. The password must be something strong so that there are no problems.

NOTE: The password that is NOT easy, it must include uppercase, lowercase and numbers as well.

7º.- And once all the data is filled. You can now enter the School without problems. You will receive an email with the instructions and an explanatory video.

8º.- Remember: there are memberships that have a free trial period. It will begin to be charged automatically from the 1st day which starts the second and this will continue to happen from month to month until the user decides to cancel the Membership.

9º.- COMMUNITY: Once inside the platform, I recommend you look for the space where it gives you the option to ask to enter our Private Chat and Private Facebook Group. This way you will be able to connect and meet the entire community that is already exploring and playing in Consciousness.

When you register successfully, you should have received an email with the instructions for the purchased product.

* If after purchasing one of the products or membership you did not receive an email with the instructions and receipt of payment, please check your junk mail box (spam). I invite you to add our email to your contacts so that you can receive our emails without any problem ([email protected]).

If not, there is most likely something wrong with the registration or purchase process.
The same happens to get the 1st Month Free on any Membership.

* I recommend that you first do the following steps:

1º- Enter the School with the credentials you chose in the registration process. Add your email and password in the following link:

> MENU > Members > Log In/Log Out
https://www.conciencia-maghavat.com/login/

2º- Once inside the platform, navigate and find the page of the product or membership you want.

3º- Once the membership or product is found, choose the desired option. Either monthly payment, annuity or some unique product.

4º- Review the process again, step by step, make sure you follow the instructions well and that no details are missing, the details of the debit or credit card or the Paypal account.

5º- At the end, click on the button that says: register, get or pay.

NOTE:
To know the PROCESS, go to the previous module that says:
"What is the PROCESS of buying a product or membership of the School?"
and follow the instructions.

This should fix it.

I hope you don't. We know that what we have to offer has a lot of value and there is teaching of Consciousness in everything that happens. It would be nice if you gave yourself a chance to learn what is behind this situation before making a decision.

Still, for memberships you can cancel at any time. Within your personal account, on your desktop, you go to your products or subscriptions and there you can cancel without any problem.

For courses or products, these cannot be canceled. These are fully acquired when making the payment in question.

Our system allows you to do it without any problem.

You are not required to stay in a membership for a specified time.

If by chance you have been with a membership for a while and decide to upgrade to another, the system will take into account the time you have been with it and you will only pay the difference. Feel free to upgrade and downgrade at any time. All this you can manage within your Desktop of your Personal Account.

You can do all this without any problem and in a very simple way.

You can do it from your Personal Desktop. I recommend that you go to the Personal Desktop or Personal Account section on this page. There it is explained very well how to use it and where you can manage your memberships, payment methods and more.

First, you will have to access the platform with the credentials you have chosen. You will have to log in with your email and password that you chose when creating your personal account.

>Menu > Members > Log in / Log out > Desks > Personal account
https://www.conciencia-maghavat.com/account/

To be able to access your personal / Desktop account:

>Menu > Members > Log in / Log out > Desks > Personal account (click on Personal Account)

Once inside your account, you will find 3 Tabs:
Home / Subscriptions / Transactions / Logout

This is how each of them works:

- HOME: HOME: In this tab, users will be able to view AND edit all the information they entered during the registration process. To edit any of the fields, the user will simply have to click on the input box, make modifications and then click on the "Save" button at the bottom of the page.

- SUBSCRIPTIONS 1:

Here you can see all the subscription information of the associated account: All active or inactive subscriptions that are auto-recurring or one-time payment type subscriptions will be displayed.

Subscription information will include the following column headings:

* Membership- This column will display the subscription name along with the unique identification of the subscriptions given by the gateway processor.

* Subscription- This column shows if the subscription renewal status (either enabled for automatic charge, pause or stop if the subscription has been canceled). The subscription billing terms will be displayed along with the next billing date, if applicable.

* Assets- This column will show one of two things, a green "Yes" or a red "No". 'Yes' means that the user's subscription is active and that they will have access to your protected content. 'No' means that the user's subscription is inactive and they will not have access to your protected content.

* Created- Shows the day the subscription was created.

* Expired- Shows when the subscription will expire if no new transactions are submitted. So essentially, this is the expiration date of the current transaction that is activating the subscription. If it is a recurring subscription, the date here will be updated after each new billing.

* Exp card. - Here you will see the expiration date of the user's credit card. This column will be blank if the user signed up through a PayPal account or if the subscription price was free.

- SUBSCRIPTIONS 2:

Manage your subscriptions: At the far right of each subscription, the last column will present the options available to the user. The options that the user sees will be conditioned to the administrative configuration or the current status of their subscription, which are explained below:

* Actualización: this option is conditional on the user having an active and recurring subscription. By clicking on this link, users will be able to update their credit card information. If the user registered with a PayPal account, they will be shown a link to update their account information directly on paypal.com

* Change of Plan- This option is conditional on the membership currently being part of a Membership Group. Clicking on this button will activate the plan change pop-up where users can easily upgrade or downgrade, or take the user to your group pricing page. (UP AND DOWN MEMBERSHIP: Our system allows you to do it without any problem. You are not required to stay in a membership for a specified time. If by chance you have been with a membership for a while and decide to upgrade to another, the system will take into account the time you have been with it and you will only pay the difference. Feel free to upgrade and downgrade at any time. All this you can manage within your personal Desktop.

* Pause: this option is conditional on the user having an active and recurring subscription. Clicking on this will pause the user's subscription.

* DESCRIPTION / Resume: this option is conditional on the user having a paused subscription, automatically recurring. Clicking on this will resume the user's subscription. The new invoice can take up to 24 hours to fully process and update the user's subscription to active in case the last transaction has already expired.

* Cancel: this option is conditional on the user having an active and recurring recurring subscription. One-time payment type subscriptions will NOT have a cancellation option because there is no need to avoid future invoices, and having this option enabled in the MemberPress Options. Clicking this will cancel any future billing for the subscription. Important note: canceling is NOT an inactive subscription. The subscription will only become inactive when all future invoices have been finalized or canceled, AND the last transaction associated with the subscription has expired.

* Subscribe / Renovate- These links can be used if your user wants to buy back a past membership. If the user's subscription has expired and they have no other active memberships in the same update path group, it will say Subscribe / Subscribe. If the user can renew manually and it is not expired, it will say Renew.

Notes:

Scenario of 3 different users. If you want to do the following.

1.-one has paypal registered in one of the memberships and wants to change the payment method to a credit card. How can you do it? (membership is active)

2.-another user is registered with a paypal account and wants to change to a different paypal account. (it will expire soon and upload will happen soon. So please try earlier)

3.- The third party is registered with a credit card (not expired) but wants to change to another debit card.

ANSWER:

For the first two cases, they must cancel their membership, then, once the term already paid has expired, they will have to go to the registration page and choose the desired membership with the same user. Then register with the PayPal you want.

For the third, you just have to navigate to your personal account page, in the subscriptions tab, and select "update" to change the card.

This option applies if in a paypal account, within it, change for a new card and replace the old one. The system uses your paypal account to charge not your card.

- PAYMENTS:

The Payments tab on the account page is used to display all the payments that the user made during the term of their user profile on the site. And the following columns will be displayed:

* Date- This column will show the date the payment was made.

* Total- This column will show the total price of the payment (including taxes paid).

* Membership- This column will show the name of the Membership for which the payment was made.

* Method- This column will display the name of the selected payment method that invoiced the payment.

* Condition- This column will show the status of the transaction. Options are Complete, Pending, or Failed.

* bill- This column will display the unique ID of the payment transaction. This should exactly match what can be found on the payment gateway. Click on PDF to download the Invoice.

- LOGOUT:

This is simply a logout link. When users click this option, they will log out and safely exit your site.

- 1st Step:

Go to your personal desktop:
Menu> Members> Log In / Log Out> Desks> Personal account

- 2nd Step:

Go to Home to see the instructions and options of your membership:

- 3st Step:

See your subscriptions and the options you have in them.
On the right side you will find the management of your payment methods, from updating card, pause, cancel and more:

- 4nd Step:

Here you can see it better. Choose the option you would like to manage:

- 5nd Step:

In payments you will be able to see the history of all the transactions that you have so far:

- 6nd Step:

Click on log out to exit the platform:

In order to access the Desktop of your membership, be it Students, Affiliates, Instructors or Collaborators, navigate in the Main Menu and choose:

>Menu > Members > Log in / Log out > Desks > Click on the type of membership

There you can choose to access the main page of your subscription desktop.

If you want to purchase another or lower your membership, in the Student Desk, in the corresponding section you can do so.

There are currently 3 types of memberships, the Basic, the Premium and the Master.

Basic: includes access to the private community of the School. Monthly videos of different topics are uploaded to the Video Library of the meetings that are held month by month with Maghavat and the students. The course "Explained Sadhana - Silver Level" and its Audio course are included, as well as the basic digital books of the course: "Sadhana for the Soul - Gold Level".

Premium: this includes all the content of the School and the access to meet in person is added every time Maghavat meets with the members of the community through the Zoom application.

Master: it is the most complete, it includes all the benefits of the previous ones + the Course "Sadhana for the soul - Diamond Level" and 1 session of personalized Coaching per month with the Master.

* To access the meetings with Maghavat, you will find the instructions, the password and the steps to follow on the following page:
Access >>

Our system allows you to do it without any problem.

You are not required to stay in a membership for a specified time.

If by chance you have been with a membership for a while and decide to upgrade to another, the system will take into account the time you have been with it and you will only pay the difference. Feel free to upgrade and downgrade at any time. All this you can manage within your Desktop of your Personal Account.

We recommend that you have the Google Chrome browser for the best performance and that it is up to date. There are times that, if you clear the history and cookies or data, browsing returns to normal.

We also recommend that you refresh the page, hit the reload button, this is sometimes enough to make any content on the page look good.

The platform has a lot of material, we recommend that you find or have a good internet connection. Zoom meetings and the videos and material you'll find inside require a minimum of speed to make the experience easy.

* If you have a problem viewing the content or entering the School, I recommend clearing your browser's cache. To do so, follow the corresponding steps:

The browser cache is a temporary record of Internet activity, which includes images, sounds, and downloads; it is stored in a file on the PC for a short period of time.

* To empty the cache in Internet Explorer 9 and 10:

-Close all open navigation windows.
-Click on the tools icon at the top right of the browser and select Internet Options.
-In the General tab, click Delete in the Browsing history section.
-Check at least the "Temporary Internet Files" and "Cookies" options.
-Select Delete and then OK.

* To empty the cache in Internet Explorer 11:

-Close all open navigation windows.
-Click on the gear icon at the top right of the browser window.
-Select Security and then Delete browsing history.
-Check at least the options "Temporary Internet files" and "website files".
-Click Delete.

* To empty the cache in Mozilla Firefox:

-Close all open navigation windows.
-Click on the 'Tools' menu at the top of the browser and select 'Preferences'.
-Click on 'Advanced'.
-Click on 'Network'.
-Click on 'Clear Now' next to 'Cache'.
-Click 'OK'.

* To empty the cache in Safari:

-Close all open navigation windows.
-Open the 'Safari' menu in the toolbar of your browser.
-Select 'Preferences'.
-Privacy.
-Cookies and other website data.
-Eliminate all website data.
-Delete now.

* To empty the cache in Google Chrome:

-Close all open navigation windows.
-Click on the Chrome Menu Chrome (three horizontal stripes icon) in the browser toolbar.
-Select More tools.
-Select Clear browsing data.
-In the dialog box that appears, select the check boxes corresponding to the types of information you want to remove.
-Use the menu at the top to select the amount of data you want to delete. Select the top option to delete everything.
-Click Delete browsing data.

* To empty the cache in Opera:

-Close all open navigation windows.
-Open the Settings menu.
-Select Delete personal information.
-Select the Clear all Cache check box (you can also choose other data that you want to delete).
-Click Delete.

We have a 3-day GUARANTEE from payment to request a refund of the School's products. This is so that our clients know that we believe a lot in our services and we want them to feel confident when entering our School.

After this we do not give refunds, unless it is a system problem and it is our responsibility. Or if there is a misuse of information and access by the customer.

If for some reason one is done, probably in some cases a minimum will have to be charged for the use of payment platforms, since they charge for their use and management of transactions. The refund can take 5-7 business days to appear in the account.

Similarly, the amount to be reimbursed the same is not the same, as you are using international currencies, the exchange rate when buying and reimbursing will probably differ. We cannot be held responsible for this, but we are in the best disposition, if the situation warrants it, to talk about it and see if it can be done or not.

* According to the Memberships: if the user does not cancel or take advantage of the content of the platform, we are not responsible or make refunds for these types of situations.

The teaching and guidance offered here, both by Sarkhan and by anyone he might recommend, are fully qualified for this performance by virtue of their own mastery of the art of self-discovery and consequent practice in leading others.

The reader or practitioner of the teachings offered here agrees that neither Sarkhan nor anyone else will be responsible for the interpretations made or the decisions or actions taken from them.

The teachings presented here are available as spiritual practices that can be applied for the consideration of those who practice them. What Sarkhan offers and anyone who participates in this forum simply encourages the participant to take personal responsibility and nothing offered on this website, or in any other related activity, is a substitute for any medical or psychological diagnosis or treatment. If in doubt about your medical or psychological situation, please contact an accredited professional for support, diagnosis, and treatment.

Contact us and we will find the best way for you to enter the School and participate with us.